FREQUENTLY ASKED QUESTIONS
To watch our TV channels GOLDIPTV, you must first have a stable Internet connection, as well as a Smart device.
The Smart Devices and Applications we support and you can watch TV channels from our service are:
- Mag Boxes (250, 254, etc)
- Dreamlink (T1, T1+, etc)
- Avov Tvonline (N, N2, N3 etc)
- VLC Player
- STB Emulator
- Perfect Player
- Android Box
- iOS Devices (iPhone, iPad)
- Android Devices (Including All Devices that they have OS of Android)
- GSE Smart IPTV Pro
- Smart TV (Samsung, LG, Philips, Panasonic, Grundig)
IPTV works all over the world, no matter where you live or where you are.
Since you have a stable Internet connection of 8 MB / s,
you will be able to watch thousands of TV channels.
You will get your file as soon as possible. We will do our best not to let you wait long.
Your test / subscription will be in your Email as fast as possible.
Your Subscription may be blocked or may be Banned if you are watching TV channels in 2 devices at the same time.
The system in no way accepts this, and in this way, you will be Block (Ban) automatically, and subscription will not return, the money will not be returned.
So you have to be very careful.
Our company all the time tries to do better for their customers so that the channels never go down. But in some cases, some channels may not work, and the cause is that we are working to fix these channels as soon as possible.
Rarely in a channel, can change the channel and put another channel, so we’d prefer to go to GOLDIPTV > Sign In > Support > Report Channel, to report this problem.
We can not promise you that Dream and Premium packages will work all the time.
With all the data that is processed during channel transmission, it is sometimes impossible to operate all the channels, unfortunately!
Sometimes the M3U link can not work, and this usually happens only on VLC on the PC.
In this case, it may be a problem in the older version of VLC, try to Update VLC Media Player.
If it does not work even after Update to VLC, then reboot your router.
If nothing is still working, then contact our support, and we will solve your problem.
According to our recommendation, you should make a Reboot on your router at least once a week, because we transmit very large data to your router.
This should be done to Clear the Internet Cache, which is filled in your router.
To watch our IPTV channels, you must have a stable 6 MB / s internet for SD channels, 8 MB / s for HD channels and stable 10 MB / s for FHD channels.
To test your internet faster, you do not have to test it through Wi-Fi, but directly through the LAN cable, placing it on your Android Box, or on your computer.
Note: Your Internet should stay stable, if your Internet browser drops down, then you may also have problems with TV channels.
Immediately after you place an order, you will automatically receive an email containing all the necessary instructions, and after a short time you will also receive your subscription data. However sometimes we get overloaded with server support, customers and orders.
Please Note that our prices are quoted in the European Euro (EUR €) and you can only pay through the EUR.
We do the best for all channels to work smoothly and all right.
If only some channels do not work, then report it to us by contacting us, or wait a few hours, maybe we’re working to fix it.
If no channel is running, then you need to take some necessary steps before contacting us:
- Reboot your devices and wait for 30 secs before turning them back on.
- Make sure you are connecting using a Ethernet cable to devices and not via Wi-Fi.
- Try using a VPN service if all the above are not working.
- Stop and give it a couple of minutes. We reboot and swap channels when needed. The channels may be coming back from our work.
In this case, there are many reasons why this is happening.
Most of the cases, may be the problem of your device that you use.
So we had preferred to follow these steps before contacting us:
- Go to the Settings of your device
- Go to the Player Settings, and choose Native Player
- If you have Native Player already, then choose another Player for example MX Player in Android Devices.
- Then, Restart the App (Device) and start watching TV again!
Has the device, that has our software installed, got the latest updates and firmware.
Clearing the Cache/Data also is a very good idea; go to Account Info within the app, then Misc, to clear, also you can change the rendering from Hardware to Software
Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. And NEVER check the speed with Speedtest, it is very inaccurate, only use testmy.net
Are there any processor demanding applications running in the back ground that can be stopped, this is very important on low end devices.
Is your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
And one of the best things to try is simply rebooting the device, or uninstalling and reinstalling our software, your code will not be lost..
Sometimes you may experience buffering due to low internet speed or high internet traffic.
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second and more logical reason is that you are using Wi-Fi, it doesn’t matter how fast your internet is… Wi-Fi as whole is slow and unreliable. it just is…. You should avoid using it when possible
Directly connect to your router using an ethernet cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
We will send you your subscription via Email, as well as any Guidelines for any device you have.